ISO INTERNATIONAL STANDARD 34101-4 First edition 2019-05 Sustainable and traceable cocoa - Part 4: Requirements for certification schemes Cacao durable et tracable - Partie 4: Exigences pour les systemes de certification Reference number IS0 34101-4:2019(E) so @ IS0 2019 IS0 34101-4:2019(E) COPYRIGHTPROTECTEDDOCUMENT @ ISO 2019 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either IsO at the address below or Iso's member body in the country of the requester. ISO copyright office CP 401 : Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +4122 749 0111 Fax: +41 22 749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland ii @ IS0 2019 - All rights reserved IS0 34101-4:2019(E) Contents Page Foreword ..iv Introduction. ..V 1 Scope. .1 2 Normative references 3 Terms and definitions 4 Scheme owner requirements ..4 5 Scheme development and management ..6 6 Publicly available information. ..8 7 Complaints and appeals to the scheme owner .8 8 Requirements for certification bodies. .9 8.1 General ..9 8.2 Requirementsforprocesses additional tothose specified in Is0/IEC 17021-1 .9 8.3 Audit cycle for the cocoa bean producing organization ..11 8.4 Audit cycle for cocoa supply chain actors .11 8.4.1 General 11 8.4.2 Certification or recertification audit 12 8.4.3 Surveillance audits. .12 8.5 Sampling. 12 8.6 Methods to obtain information during audit .13 8.7 Time needed for an audit. 13 8.8 Timeframe for resolving nonconformities 13 8.9 Expiration of a certificate. ..13 8.10 Re-obtaining a certificate ..14 8.11 Requirements for competence of auditors additional to those specified in IS0/IEC17021-1 .14 9 Claims. .14 9.1 General requirements .14 9.2 Conditions under which the client can use a claim .14 9.3 Business-to-business (B2B) claims .15 9.4 Business-to-consumer (B2C) claims .16 10 Third-party mark of conformity ..16 11 Licensing and control ..16 Annex A (normative) Requirements for cocoa sustainability management systems at entry level .17 Annex B (normative) Requirements for cocoa sustainability management systems at medium level ..25 Annex C (informative) Examples of risks to be assessed ..27 Annex D (informative) Risk-based control and review of certification bodies .28 Bibliography .29 @ IS0 2019 - All rights reserved iii