2021 ESG Report 1
2021
ESG
Report2021 ESG Report 2
Uber’s 2021 ESG Report highlights our perspectives on the
environmental, social, and governance (ESG) issues that matter
most to our business and our stakeholders—including platform
users (drivers, delivery people, merchants, and consumers),
employees, cities, regulators, and investors. The report is
intended to provide a high-level overview of Uber’s views on,
approach to, and performance on key ESG issues. Additional
content regarding these issues, and more, can be found
on Uber.com.
Data is as of December 31, 2020, unless otherwise noted. The
narratives in the report may cover issues through July 2021.
2021 ESG Report 22021 ESG Report 3
Uber’s ESG vision 4
Letter from our CEO 5
Our business 6
About this report 7
Uber and the SDGs 9
Governance 1 3
COVID-19 response 20
Driver and delivery person well-being 27
User safety 35
People and culture 42
Local impact 50
Integrity and trust 56
Climate change and environmental sustainability 63
Performance data 75
Indexing 93Table of contents
2021 ESG Report 32021 ESG Report 4
Uber’s ESG vision
2021 ESG Report 4Seamless integration of ESG principles
into business decision-making to promote
long-term value for our stakeholders.2021 ESG Report 5
Letter from our CEO
2021 ESG Report
Around the world, in 2020, communities experienced
devastating impacts from the COVID-19 pandemic. We did not,
however, experience them all equally. COVID-19 exacerbated
existing inequalities and brought into focus long-standing
issues, including systemic racism; unequal access to work,
benefits and protections; and the need for shared action on
climate change.
Early in the pandemic, Uber recognized a need for
partnership—and leadership—on these issues. Building on prior
initiatives, we made a number of bold commitments to address
these and other issues. We have supported our commitments
through investments and actions as we work to build a
stronger, more sustainable business and to improve quality of
life for all our stakeholders.
A few examples from 2020 include:
• Leading the industry in innovative approaches to combating
COVID-19, including by introducing new health safety
technology; providing financial assistance to drivers and
delivery people diagnosed with COVID-19 or directed to self-
quarantine or self-isolate by a doctor or public health official;
successfully advocating to help ensure protections and
benefits were available to them; and committing to giving
out tens of millions of discounted and free rides, meals, and
deliveries to those in need around the world, including most
recently to support greater access to vaccines.• Advocating for earners’ flexibility, new benefits and protections
through our IC+ model in markets around the world.
• Making public commitments toward being an anti-racist
company. Progress on this critical work is detailed in our 2021
People and Culture Report.
• Committing to be a net-zero-emissions company globally
by 2040, and backing that up by signing up for the rigor and
accountability of the Science-Based Targets initiative. We also
expanded our reporting responsive to the recommendations
of the Task Force on Climate-Related Financial Disclosures.
Progress on these initiatives and more is detailed in the pages
of this report, in our other publications, and on our website. In
all we do, we are guided by our most important cultural norm:
Do the right thing, period.
Dara Khosrowshahi
Chief Executive Officer
52021 ESG Report 6
Uber is a global tech platform operating at massive scale.
10K
cities² ~ 71
countries $56B
gross bookings
Delivery +109% YoY³
93M
MAPCs⁴
Delivery +66% YoY⁵3.5M
drivers657K
merchants5B
trips
Mobility Delivery Freight
46%¹ 52%¹ 2%¹Our business
Gross Bookings, Trips are FY 2020. MAPCs, Drivers,
Merchants are as of Q4 2020
¹As a percentage of Gross Bookings
²Based on our internal definition of city, which includes
metropolitan are
2021-Uber-ESG-Report
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