ICS03.080.20 CCSA10DB4401 广州市地方标准 DB4401/T312—2025 网络招聘服务规范 Specificationforonlinerecruitmentservice 2025-01-07发布 2025-02-07实施 广州市市场监督管理局发布DB4401/T312—2025 I目  次 前言................................................................................III 1范围...............................................................................1 2规范性引用文件.....................................................................1 3术语和定义.........................................................................1 4服务条件...........................................................................2 4.1网络招聘服务条件...............................................................2 4.2服务设施.......................................................................2 4.3从业人员.......................................................................2 4.4技术系统要求...................................................................2 4.4.1网络技术系统要求...........................................................2 4.4.2数据库要求.................................................................2 5服务对象与内容.....................................................................3 5.1服务对象.......................................................................3 5.2服务内容.......................................................................3 6服务流程及要求.....................................................................3 6.1求职服务.......................................................................3 6.1.1求职服务流程...............................................................3 6.1.2简历注册...................................................................3 6.1.3简历审核...................................................................3 6.1.4岗位推荐...................................................................4 6.1.5在线沟通...................................................................4 6.1.6投递简历和面试.............................................................4 6.2招聘服务.......................................................................4 6.2.1招聘服务流程...............................................................4 6.2.2注册与审核.................................................................4 6.2.3面试与录用通知.............................................................5 6.3网络招聘会.....................................................................5 6.3.1设立组织机构...............................................................5 6.3.2制定工作方案...............................................................5 6.3.3组织实施...................................................................5 6.4高级人才寻访服务...............................................................6 6.5其他网络求职、招聘服务.........................................................6 6.6其他拓展服务...................................................................6 7平台运营及管理.....................................................................6 7.1平台运营.......................................................................6DB4401/T312—2025 II7.2管理保障.......................................................................6 8网络与数据安全.....................................................................7 8.1网络安全.......................................................................7 8.2数据安全.......................................................................7 8.3技术保障.......................................................................7 8.4求职者信息保护.................................................................8 9服务质量控制与改进.................................................................8 9.1用户意见收集...................................................................8 9.2服务质量的评价与改进...........................................................8 9.3投诉处理.......................................................................9 9.3.1方式与渠道.................................................................9 9.3.2受理与处置.................................................................9 9.3.3记录与归档.................................................................9 9.3.4投诉处理结果应用..................................................