/UNI5b9a/UNI5236/UNI5ba2/UNI8fd0/UNI670d/UNI52a1/UNI89c4/UNI8303DB43/T —2024317043 /UNI6e56/UNI5357/UNI7701/UNI5730/UNI65b9/UNI6807/UNI51c6ICS 03.220.20 CCS R1 0 /UNI53d1/UNI5e03 /UNI6e56/UNI5357/UNI7701/UNI5e02/UNI573a/UNI76d1/UNI7763/UNI7ba1/UNI7406/UNI5c402024-12/UNI53d1/UNI5e03-31 2025-03/UNI5b9e/UNI65bd-31Customized service specification for road passenger transportDB43/T 3170—2024 I 目 次 前言 ································ ································ ································ ························ Ⅲ 1 范围 ································ ································ ································ ····················· 1 2 规范性引用文件 ································ ································ ································ ······ 1 3 术语和定义 ································ ································ ································ ············ 1 4 总体要求 ································ ································ ································ ··············· 2 5 服务设施及人员要求 ································ ································ ································ 2 5.1 定制客运经营者要求 ································ ································ ·························· 2 5.2 网络平台要求 ································ ································ ································ ··· 2 5.3 驾驶员要求 ································ ································ ································ ······ 2 5.4 车辆要求 ································ ································ ································ ········· 3 5.5 服务中心要求 ································ ································ ································ ··· 3 6 运行模式与停靠地点设置 ································ ································ ·························· 3 6.1 运行模式 ································ ································ ································ ········· 3 6.2 停靠地点 ································ ································ ································ ········· 3 7 服务流程与要求 ································ ································ ································ ······ 4 7.1 服务基本要求 ································ ································ ································ ··· 4 7.2 定制客运信息发布 ································ ································ ····························· 4 7.3 接受订单 ································ ································ ································ ········· 4 7.4 派单和订单推送 ································ ································ ································ 4 7.5 发车前准备 ································ ································ ································ ······ 5 7.6 运营服务 ································ ································ ································ ········· 5 7.7 特殊情况处理 ································ ································ ································ ··· 5 8 服务管理 ································ ································ ································ ··············· 6 8.1 运行管理 ································ ································ ································ ········· 6 8.2 安全管理 ································ ································ ································ ········· 6 8.3 人员及档案管理 ································ ································ ································ 6 9 服务监督与投诉处理 ································ ································ ································ 6 10 服务评价与持续改进 ································ ································ ······························ 7 附录A（资料性） 定制客运标识要求 ································ ································ ············· 8 附录B（资料性） 定制客运服务流程 ································ ··