DB43/T—2024 311543 湖 南 省 地 方 标 准ICS 03.080 CCS A 18 发 布 湖南省市场监督管理局2024-11发布-13 2025-02实施-13高校心理咨询服务规范 Specifications for psychological counseling services in colleges and universitiesDB43/T 3115—2024 I 目 次 前言 ································ ································ ································ ························ Ⅲ 1 范围 ································ ································ ································ ······················ 1 2 规范性引用文件 ································ ································ ································ ······· 1 3 术语和定义 ································ ································ ································ ············· 1 4 服务原则 ································ ································ ································ ················ 2 5 基本要求 ································ ································ ································ ················ 2 6 服务形式 ································ ································ ································ ················ 3 7 服务内容 ································ ································ ································ ················ 3 8 服务流程 ································ ································ ································ ················ 5 9 服务评价与改进 ································ ································ ································ ······· 6 附录 A（资料性） 设施设备配备要求 ································ ································ ·············· 7 附录 B（规范性） 高校心理咨询登记表 ································ ································ ··········· 9 附录 C（资料性） 高校心理咨询知情同意书示例 ································ ······························ 10 附录 D（资料性） 心理咨询录音、录像知情同意书示例 ································ ····················· 12 附录 E（规范性） 心理咨询初始访谈表 ································ ································ ··········· 13 附录 F（规范性） 个案记录表 ································ ································ ······················· 14 附录 G（资料性） 满意度调查表 ································ ································ ··················· 15 参考文献 ································ ································ ································ ···················· 17 DB43/T 3115—2024 II DB43/T 3115—2024 III 前 言 本文件按照 GB/T 1.1 —2020《标准化工作导则 第1部分：标准化文件的结构和起草规则》的规定 起草。 请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。 本文件由湖南省教育厅提出。 本文件由湖南省服务标准化技术委员会归口。 本文件起草单位：湖南工商大学、湖南省卓越标准和编码技术服务中心。 本文件主要起草人：龙立群、戴吉、李长、张林、刘冰花、刘丽、莫碧娟、李子茜、盛翔浩。 DB43/T 3115—2024 IV DB43/T 3115—2024 1 高校心理咨询服务规范 1 范围 本文件规定了高校心理咨询服务的原则、服务的形式、服务的主要内容、流程及要求、服务的评 价与改进。 本文件适用于高校心理咨询服务的实施与管理。 2 规范性引用文件 下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。 其中， 注日期的引用文件， 仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于本 文件。 GB/T 30446.1 心理咨询服务 第1部分：基本术语 GB/T 30446.2 心理咨询服务 第2部分：服务流程 GB/T 30446.3 心理咨询服务 第3部分：咨询信息管理 3 术语和定义 GB/T 30446.1 界定的以及下列术语和定义适用于本文件。 3.1 心理咨询 psychological counseling 由具有行业或主管部门认定资格的专业人员，运用心理学理论和技术，通过语言与非语言交流，给 予学生帮助、启发和教育，使其改变认识、情感、态度和行为 ，解决其在生活、学习、择业等方面出现 的问题，促进其人格的发育和社会适应能力的改善的活动。 [来源： GB/T 30446.1 -2013，2.1，有修改 ] 3.2 心理健康教育 psychological health education 根据学生生理心理发展的规律，运用心理学的教育方法，培养学生良好的心理素质，促进学生整体 素质全面提高的教育。 3.3 心理障碍 psychological disorders 指一个人由于生理、心理或社会原因而导致的各种异常心理过程、异常人格特征的异常行为方式， 是一个人表现为没有能力按照社会认可的适宜方式行动，以致其行为的后果对本人和社会都是不适应的。 3.4 心理危机 psychological crisis 高校学生在校期间，身心健康平衡被打破，学生的思维、情绪情感、行为功能严重失调，感觉到强 烈痛苦，无法适应学校学习、生活，表现为出现自我伤害或是伤害他人的想法、计划、实施冲动或是严 重身心疾病急性发作等情况。 DB43/T 3115—2024 2 3.5 心理危机干预 psychological crisis intervention 高校心理咨询服务机构针对处于心理危机状态的学生，运用心理学理论和技术，帮助平衡其已严重 失衡的心理状态，调节其冲突性的行为，降低、减轻或消除可能出现的对人和社会的危害。 3.6 大学生心理咨询服务机构 college student psychological counseling service institution 高校组织实施心理健康教育与心理咨询工作的机构。 4 服务原则 4.1 基本原则 GB/T 30446.2 -2013第3章基本原则适用于本文件。 4.2 预防性原则 预防性原则包括： a） 高校应重视对大学生进行心理健康教育，帮