DB43/T—2024 295343 湖 南 省 地 方 标 准 发 布 湖南省市场监督管理局2024-05发布-13 2024-07实施-13养老机构认知障碍老年人照护服务规范 Specification for the elderly with cognitive impairment in senior care organization serviceICS 03.080.01 CCS A 20DB43/T 2953—2024 I 目 次 前言 ································ ································ ································ ························ Ⅲ 1 范围 ································ ································ ································ ····················· 1 2 规范性引用文件 ································ ································ ································ ······ 1 3 术语和定义 ································ ································ ································ ············ 1 4 总体要求 ································ ································ ································ ··············· 1 4.1 机构 ································ ································ ································ ··············· 1 4.2 人员 ································ ································ ································ ··············· 2 4.3 环境和设施设备 ································ ································ ································ 2 5 服务内容和要求 ································ ································ ································ ······ 2 5.1 通用要求 ································ ································ ································ ········· 2 5.2 服务内容 ································ ································ ································ ········· 3 5.3 服务要求 ································ ································ ································ ········· 3 6 认知功能促进 ································ ································ ································ ········· 4 6.1 通用要求 ································ ································ ································ ········· 4 6.2 活动内容 ································ ································ ································ ········· 4 6.3 活动实施 ································ ································ ································ ········· 5 7 评价与改进 ································ ································ ································ ············ 5 附录A（资料性） 认知障碍老年人照护方案示例 ································ ······························ 6 DB43/T 2953—2024 II DB43/T 2953—2024 III 前 言 本文件按照 GB/T 1.1 —2020《标准化工作导则 第1部分：标准化文件的结构和起草规则》的规 定起草。 请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。 本文件由湖南省民政厅提出。 本文件由湖南省养老服务标准化技术委员会归口。 本文件起草单位：长沙市第一社会福利院、湖南普亲养老机构运营管理有限公司、湖南阿默健康养 老服务有限公司、湖南中和创远管理技术咨询有限公司。 本文件主要起草人：易荣、者玲、肖永利、周郁敏、谭琼、黄子涵、王三香、刘艳梅、曾理想、王 畅、侯石俊、曾祝香、郭益芝、张磊、姜涛。 DB43/T 2953—2024 IV DB43/T 2953—2024 1 养老机构认知障碍老年人照护服务规范 1 范围 本文件规定了养老机构认知障碍老年人 （以下简称老年人） 照护服务的总体要求、 服务内容和要求、 认知功能促进、评价与改进的相关内容。 本文件适用于养老机构认知障碍老年人的照护服务。 2 规范性引用文件 下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。 其中， 注日期的引用文件， 仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于本 文件。 GB/T 29353 养老机构基本规范 GB/T 35796 养老机构服务质量基本规范 GB 38600 —2019 养老机构服务安全基本规范 GB/T 42195 老年人能力评估规范 GB 50763 无障碍设计规范 GB 55036 消防设施通用规范 JGJ 450 老年人照料设施建筑设计标准 MZ/T 131 养老服务常用图形符号及标志 MZ/T 133 养老机构顾客满意度测评 MZ/T 171 养老机构生活照料服务规范 MZ/T 187 养老机构岗位设置及人员配备规范 3 术语和定义 下列术语和定义适用于本文件。 3.1 认知障碍老年人 elderly with cognitive impairment 存在认知缺陷或异常（包括感知障碍、记忆障碍和思维障碍）的老年人。 3.2 相关第三方 relevant third party 老年人配偶、监护人以及为老年人提供资金担保或委托代理的个人或组织。 [来源：GB 38600 —2019，3.1] 4 总体要求 4.1 机构 DB43/T 2953—2024 2 4.1.1 运营管理应符合 GB/T 29353 的规定。 4.1.2 服务安全应符合 GB 38600 —2019的规定。 4.1.3 服务质量应符合 GB/T 35796 的规定。 4.1.4 生活照料服务应符合 MZ/T 171 的规定。 4.1.5 应制定老年人照护服务的管理制度、工作流程和应急预案。 4.1.6 宜为家庭成员、志愿者等社会力量提供老年人照护服务理论知识和操作技能的培训，引导其参 与服务及管理。 4.2 人员 4.2.1 岗位设置及人员配备应符合 MZ/T 187 的规定。 4.2.2 应尊重、理解老年人，并具备照护的理论知识和操作技能。 4.2.3 应熟悉服务突发事件的应急处置流程和方法。 4.2.4 应掌握