ICS03.120.10 CCSA00 21 辽宁省地方标准 DB21/T3965—2024 政府部门实施卓越绩效评价指南 Guidelinesforcriteriaofperformanceexcellenceingovernmentagencies 2024-05-30发布 2024-06-30实施 辽宁省市场监督管理局  发布 DB21/T3965—2024 I目次 前言..................................................................................II 引言.................................................................................III 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4实施指南............................................................................1 领导............................................................................1 战略............................................................................2 公众与社会......................................................................3 资源............................................................................4 过程管理........................................................................5 测量、分析与改进................................................................6 结果............................................................................6 附录A（资料性）结构框架与评分条款分值................................................9 A.1结构框架........................................................................9 A.2评分条款分值...................................................................10 附录B（资料性）组织概述.............................................................11 B.1描述...........................................................................11 B.2发展趋势.......................................................................11 附录C（资料性）评分指南.............................................................12 C.1“过程”条款评分...............................................................12 C.2“结果”条款评分...............................................................13