ISO/TR TECHNICAL REPORT 14105 Second edition 2011-06-15 Document management Change management for successful electronic document management system (EDMs implementation Applications en gestion des documents Changement de gestion associe aux technologies du systeme de gestion électronique des documents (SGED) Reference number ISO/TR 14105:2011(E) @ ISO 2011 HS under Not for Resale ISO/TR 14105:2011(E) COPYRIGHTPROTECTEDDOCUMENT @ ISO2011 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, IsO's member body in the country of the requester. ISO copyright office Case postale 56. CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland @ ISO 2011 - All rights reserved py IHS unde permitted without license from IHS Not for Resale ISO/TR 14105:2011(E) Contents Page Foreword Introduction 1 Scope 2 Terms and definitions. 3 Recommendations for EDMS implementation success 3.1 General 3.2 Participation and integration. 3.3 Strategic planning: organizational change strategy.. 3.4 Organizationalassessment.. 3.5 Change management program . 3.6 9 3.7 Time management.. 3.8 Backfile conversion.. 10 3.9 Project objectives and goals. 10 4 Usability and ergonomic interfaces. 4.1 11 4.2 End-useranalysisandusability. 11 4.3 Ergonomic criteria for selection of EDMS systems.. 11 4.4 Software usability check-list ... 13 5 Workplace ergonomics 15 6 Use of change management for EDMS success 15 Bibliography 6 Copyright International Organization for Standardizalon ghts reserved ii Not for Resale